Mahua Moitra Calls Out Swiggy for Spoilt Ice Cream Delivery
In a recent incident that has taken social media by storm, TMC MP Mahua Moitra expressed her dissatisfaction with quick commerce platform Swiggy. She took to X (formerly Twitter) to demand a refund or replacement after her order of Minus Thirty mini sticks ice cream arrived spoilt and inedible.
“Sorry @Swiggy – you’ve got to up your game. Unacceptable that I ordered expensive Minus Thirty mini sticks ice cream & it arrives spoilt and inedible. Expecting a refund or replacement ASAP,” she posted, highlighting the issue faced by customers regarding food delivery services.
Swiggy’s Response
Swiggy was quick to address the complaint, requesting Moitra to share her order number for a swift resolution. “Hi Mahua, sorry to know that you are facing an issue with your order. Please share the order number. We will look into it,” the company replied. This response indicates the importance of customer service in rebuilding trust.
The Bigger Picture
This incident has sparked a larger debate about the unsatisfactory service provided by food delivery apps like Swiggy and Zomato. Customers are increasingly vocal about their experiences, and companies must adapt to meet rising expectations.
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Whether it’s a refund or improved service, companies must prioritize customer experience to retain loyalty. What do you think? Is a refund the best way to regain customer loyalty, or does customer experience matter more?
